Prior to returning any order, please contact our Customer Service team for detailed instructions:
Online: Please utilize our contact page.
We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines
Returned merchandise must be in unused condition and in its original packaging.
Hobbies Galore DOES NOT Accept the return of any Lithium Ion (LiIon), Lithium Polymer (LiPo) or Sealed Lead Acid (Pb) batteries.
The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, installing software and other similar actions constitutes used merchandise.
Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.
We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
Returns sent COD will not be accepted.
Hobbies Galore reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
Certain manufactures handle defective items and will not allow a return to Hobbies Galore. You will be notified when you contact Customer Service if this applies to the item you have.
Returns Shipping Compliance Policy
The following Products may not be authorized to be shipped for returns.
Paints, thinners, certain glues or cements, aerosols or compressed gas canisters, Sealed Lead Acid batteries, rockets, kits containing rockets with or without igniters, igniters, hobby fuel (both quart or gallon).
Lithium Ion (Polymer) batteries are all un-returnable.
If Hobbies Galore incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.
Exterior Shipping Carton Damage
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
Recently we have started to experience shipping delays from our shipping carriers. These delays result in longer than normal shipping times and can result in delays in updating tracking information once an order is shipped.
For more information on impacts specific to your shipping carrier, please see the following links:
Due to the impact of the COVID-19/Corona virus, we will not be able to maintain our normal high-levels of service for the foreseeable future. Effective March 17, 2020, we will not be able to guarantee same day shipping for consumer orders. Additionally, our Customer Service and Product Support teams are anticipating increases in hold times and delayed callbacks. Our hope is to minimize the impact to our customers. We will continue to update you as the situation evolves. We appreciate your understanding and support during these uncertain times.